In order to provide support for SafeDispatch software we will need to remotely connect to your on-premises server using the TeamViewer application.
Please read the "Arrange Remote Access"
article under Tech Support Knowledgebase if you are unfamiliar with TeamViewer.
Use TeamViewer 12 (download here)
or our custom remote application (SafeMobile Remote Support
) for the end customer computer.
Wait for it to generate the ID and Password then email all pertinent login information to us for TeamViewer and Windows Login along with your trouble ticket details.
Also, inform us when we can schedule the remote access.
Our working schedule for support in legal working days:
10am - 22pm GMT (UTC) / 4am - 16pm CDT (UTC -5) Chicago timezone.