Occasionally, you may notice that SafeNet is delayed in receiving the most recent GPS polling data. There may be a few reasons for this, but to help identify the cause of your specific delay we ask that you perform the following steps:
1.) Have an administrator log into the SafeNet Admin tool, found here:
http://safenetadmin.elasticbeanstalk.com/
2.) Click on the Gateway Codes found in the upper right hand corner of the window:
3.) In the window that opens, resize the “Status” column so that you can view all its content:
4.) In an email to support@safemobile.com, let us know the name of your carrier, your username, and what the status of your gateway is.
